Challenge: Walgreens wanted to integrate third-party applications (e.g., photo printing apps, healthcare services) into its digital ecosystem to increase customer touchpoints.
Solution:
- Implemented Apigee API Management (by Google Cloud).
- Created secure APIs for services like photo printing, prescription refills, and clinic appointment scheduling.
- Controlled API access using API keys, OAuth 2.0, and quotas.
Results:
- Successfully launched a developer portal and partnered with over 100 third-party developers.
- Increased customer engagement through external apps using Walgreens services.
- Achieved faster time-to-market for new digital partnerships.